1. General Billing & Subscriptions
CertiSecure provides instant digital credit access for bulk certificate processing. All purchases and subscription renewals are billed electronically via integrated payment gateways (Razorpay).
⚠️ Important Notice Regarding Accidental Purchases & Used Credits
If you purchased a plan accidentally and have already generated or rendered certificates using the plan credits, no refund will be processed under any circumstances.
2. Refund Eligibility Criteria
Refund requests are evaluated strictly based on the following rules:
- Unused Accidental Purchases: If you accidentally upgraded or purchased a subscription and submit a refund request within 48 hours WITHOUT generating any certificates or utilizing any plan credits, a full refund may be issued.
- Technical Billing Errors: If a duplicate payment occurs due to a payment gateway glitch, the extra charge will be automatically refunded to your original payment method.
- Post-Usage Requests: Once certificate processing credits have been consumed or a batch ZIP has been generated, credits are consumed irreversibly and non-refundable.
3. Cancellation Policy
You can cancel your subscription plan at any time from your account dashboard. Upon cancellation, your plan remains active until the end of your current billing cycle, after which your account will revert to the Free tier.
4. How to Request Assistance
To request billing assistance or duplicate charge reviews, please contact our support team within 48 hours of purchase via our Contact Support Page.